Privacy Policy
Last updated: 9 September 2026
TAT FEI AGENCY (M) SDN BHD (SSM registration number 202401010287 / 1556137-A) operates this website and our customer messaging services, including our WhatsApp business numbers and the chat service at chat.tatfeiagencyhub.com. This policy explains what personal data we collect, why we collect it, who we share it with, and how you can have it deleted.
Who we are
TAT FEI AGENCY (M) SDN BHD, with branches in Bandar Putra and Indahpura (Kulai), Senai and Bandar Tenggara, Johor, Malaysia. Email tatfeiagency@gmail.com. WhatsApp +60 18-985 8116. We are the data controller for the information described in this policy.
What we collect
When you contact us by WhatsApp, web chat, telephone or in person, or when you use our services, we may collect: your name and contact details; your WhatsApp phone number and profile display name; the content of messages, images and documents you send us; message metadata such as timestamps and delivery status; vehicle details including registration number; and the information required to arrange insurance cover or a JPJ, PUSPAKOM or Autopass transaction on your behalf.
Please do not send full identity card numbers, payment card numbers or banking credentials over WhatsApp or web chat. Where a transaction requires such information, we will tell you how to provide it safely, normally in person at one of our branches.
Why we use it
We use your data to answer your enquiries and provide customer service; to arrange, submit and follow up the insurance and agency services you ask us for; to keep a record of our dealings so any of our staff can continue helping you; to send you renewal reminders and service messages you have asked for; and to meet our legal, tax and accounting obligations in Malaysia.
We do not sell your personal data, and we do not share it with advertisers or data brokers.
Legal basis
We process your personal data to take steps at your request and to perform our services to you, and for our legitimate interest in operating a customer support and agency function. Where the law requires consent, we rely on the consent you give by engaging our services, and you may withdraw it at any time.
Who we share it with
Insurers and takaful operators. Where you ask us to arrange cover, we pass the information necessary to obtain a quotation or issue a policy to the relevant provider, which handles it under its own privacy policy.
Government authorities. Where you ask us to handle a road tax, licence, ownership transfer, PUSPAKOM or Autopass matter, we submit the required information to JPJ, PUSPAKOM or other relevant authorities.
Meta Platforms, Inc. Messages you send us on WhatsApp are transmitted through the WhatsApp Business Platform. Meta's handling of that data is governed by the WhatsApp Business Privacy Policy.
Our hosting provider. Our customer messaging system runs on a private server located in Singapore, which stores data on our behalf and does not use it for its own purposes.
We may also disclose data where required by law or by a valid order of a competent authority.
Where your data is stored
Conversation data is stored on our own server located in Singapore. Access is restricted to authorised Tat Fei Agency staff. Data in transit is protected with TLS encryption.
How long we keep it
We keep conversation records for up to twenty-four months after your last contact with us, and transaction records for as long as Malaysian tax and accounting law requires. You may ask us to delete your data sooner.
Coexistence with the WhatsApp Business app
Our WhatsApp numbers are used both in the WhatsApp Business app and through the WhatsApp Business Platform. When we connect a number, WhatsApp may make up to six months of your prior message history with us available to our messaging system so our staff can see the conversation you have already had with us. This history is used only to continue serving you and is subject to this policy.
Your rights
You may ask us for a copy of the personal data we hold about you, to correct it if it is inaccurate, to delete it, or to stop using it for a particular purpose, and you may withdraw any consent you have given. To do so, email tatfeiagency@gmail.com or send a WhatsApp message from the number concerned. We will respond within thirty days.
If you are not satisfied with our response, you may complain to the Personal Data Protection Department (Jabatan Perlindungan Data Peribadi) of Malaysia.
How to have your data deleted
To have your conversation history and contact record permanently deleted, send a WhatsApp message containing the words DELETE MY DATA to +60 18-985 8116, or email tatfeiagency@gmail.com with the subject line Data Deletion Request, telling us the phone number or email address you used to contact us. We will verify the request comes from you, delete the record within thirty days, and confirm when it is done. Where law requires us to retain a transaction record, we will keep only the minimum required and tell you so.
Deleting your data from our systems does not remove the copy of the conversation stored on your own phone, and does not delete data held independently by Meta as the operator of WhatsApp.
Cookies
This website and chat.tatfeiagencyhub.com use cookies that are necessary to operate the site and keep your session working, and Google Analytics to understand how the site is used. We do not use advertising or cross-site tracking cookies.
Children
Our services are intended for adults and are not directed at children under eighteen. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. The current version is always published at this address, and the date at the top shows when it was last changed.
Contact us
TAT FEI AGENCY (M) SDN BHD, Johor, Malaysia. Email tatfeiagency@gmail.com or WhatsApp +60 18-985 8116.